Privacy Policy

Applicability: This unified policy applies to all users of our platform, including passengers/riders ("Customers") and bike/toto/rickshaw operators ("Driver Partners"). You may use this policy link for both the IUmove App and the IUmove Driver App listings on the Google Play Store.

1. Information We Collect

A. For Customers (IUmove App)

• Personal Information: Name, mobile phone number, and email address provided during registration.
• Ride & Location Data: Pickup and drop-off addresses, real-time GPS location while using the app or booking rides, and ride history.
• Payment & Transaction Information: Payment method identifiers, transaction references, and fare receipts (we do not store raw credit/debit card numbers).
• Ratings & Feedback: Reviews and ratings submitted after completing trips.

B. For Driver Partners (IUmove Driver App)

• Identity & KYC Information: Full name, phone number, driving license, Aadhaar/government ID, vehicle registration certificate (RC), and profile photo.
• Vehicle Details: Vehicle type (bike, toto, or rickshaw), license plate number, and insurance details.
• Financial & Payout Information: Bank account details or UPI ID for disbursing earnings, payout history, and platform commission records.
• Performance & Trip Data: Ride acceptance rate, completed trips, customer ratings, and duty hours.

2. Location Data & Background Tracking (Crucial Notice)

IUmove relies on accurate location information to deliver on-demand transportation services:

• Customer App Location: We collect precise device GPS coordinates in the foreground when you open the app to detect your pickup location, calculate accurate fares, find nearby totos and bikes, and enable live tracking during your ride.
• Driver App Background Location: For Driver Partners, the IUmove Driver App collects precise GPS location data even when the app is running in the background or the screen is turned off, as long as the driver is marked "On Duty" or "Online". This is necessary to:
  • Accurately dispatch nearby trip requests to active drivers.
  • Calculate exact trip distance and time for fare settlement.
  • Provide live trip navigation and emergency safety tracking to passengers.
  Location collection stops immediately when the driver goes "Offline" or logs out.

3. Device Permissions We Request

• Location Permission: Required for both apps to match rides and calculate accurate routes and fares.
• Camera & Storage Permission: Used by drivers to upload driving licenses, vehicle documents, and profile pictures; used by customers if capturing verification or profile images.
• Phone / SMS: Used strictly for secure one-time password (OTP) verification during sign-in and account security.
• Notifications: To send ride status alerts, driver arrival notifications, safety updates, and receipts.

4. How We Use Information

• To facilitate ride bookings between passengers and local bike/toto/rickshaw drivers.
• To verify driver partner identities and maintain safety standards.
• To process fares, payouts, and customer support queries.
• To prevent fraud, abuse, and platform security breaches.
• To comply with regulatory obligations and law enforcement requests when legally required.

5. Information Sharing

We do not sell your personal data. We share information only under necessary operational circumstances:

• Between Rider & Driver: When a ride is booked, the driver receives the rider's pickup point, destination, and first name. The rider receives the driver's name, photo, vehicle number, and real-time location.
• Service Providers: Cloud hosting, SMS gateways (OTP), and payment processors bound by strict confidentiality terms.
• Legal & Safety Demands: If requested by law enforcement authorities in emergency situations or statutory requirements.

6. Account Deletion & Data Rights

Users have the right to request deletion of their account and personal data at any time:

• Customer App Account Deletion: You can delete your account in-app or view full instructions on our Customer Account Deletion Page.
• Driver App Account Deletion: Driver partners can initiate deletion in-app or view full instructions on our Driver Account Deletion Page.

Contact Our Data Protection Team

If you have any questions, privacy concerns, or data requests, please reach out to: